If in the unfortunate case you have received an item that you have not ordered or that has arrived to you in a less than satisfactory condition. We recommend you use a postal service that offers a tracked service as it’s your responsibility to get the parcel back to us. Please send this form back with the goods to return or exchange. Please print off and complete the returns form filling in the relevant fields explaining what you want to exchange or return and why? This is subject to the return and receipt of your goods being in its original condition and packaging within 14 days of order date. If in the unlikely event that you are not completely satisfied with your purchase we are happy for you to return for refund or exchange items you are not satisfied with. Also you will receive notification from DPD via text message and email should you supply your details when ordering. To track your order please check your emails as we will send through your tracking number with your dispatch email. Next day (Only used for oversized parcels.) Saturday all day, Saturday before 12:00, Saturday before 10:30 Next day, Next day 12:00, Next day 10:30am. All costs and delivery options are calculated at the checkout, please proceed through to basket for accurate quotation. Price and availability of each are dependent upon weights & location. Delivery charges are based on orders UP TO 30kg and an extra £8.99 for each 30kg thereafter.
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